Thank you for choosing Syfam Tech Services for your technology needs. This Shipping Policy outlines the terms and conditions regarding the shipment of our products. By making a purchase with us, you agree to the terms outlined below.

1. Order Processing:

• All orders are processed within [insert number] business days.
• Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods:

• We offer several shipping methods to meet your needs, including standard, expedited, and express shipping.
• The available shipping options and associated costs will be displayed during the checkout process.

3. Shipping Locations:

• Syfam Tech Services currently ships to addresses within [list of countries or regions].
• Please note that we do not ship to P.O. boxes; a physical address is required for delivery.

4. Shipping Costs:

• Shipping costs are calculated based on the selected shipping method, delivery destination, and the weight and dimensions of the items in your order.
• You can view the shipping costs during the checkout process before completing your purchase.

5. Tracking Information:

• Once your order has been shipped, you will receive a confirmation email with a tracking number.
• You can track your order by logging into your account on our website or by using the tracking number provided by the shipping carrier.

6. Delivery Times:

• Delivery times vary based on the selected shipping method and the destination.
• While we make every effort to deliver your order within the estimated time frame, we cannot guarantee specific delivery dates.

7. Delays and Issues:

• Syfam Tech Services is not responsible for delays in shipping caused by natural disasters, customs clearance, or other unforeseen circumstances.
• If there are any issues with your order or delivery, please contact our customer support team at [insert contact information] for assistance.

8. Lost or Damaged Items:

• In the rare event that your order is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.

9. International Shipping:

• For international orders, customs duties and taxes may apply. These fees are the responsibility of the recipient and are not included in the product or shipping costs.

10. Returns and Exchanges:

• For information on returns and exchanges, please refer to our Returns Policy.

Syfam Tech Services reserves the right to update or modify this Shipping Policy at any time without prior notice. Please review this policy periodically for changes.

If you have any questions or concerns regarding our shipping policy, please contact our customer support team at [support@syfamhyd.com].

Thank you for choosing Syfam Tech Services!

Q. Do you ship to international address?

Currently, we only ship within India.

Q. Who will bear the Return items costs?

Usually return costs are borne by the seller or the end customer. We follow the same.

Q. Who will bear the delivery cost?

We provide Free Shipping on or order above Rs.10,000/- across India and rest will charge as standard shipping rates, if it is COD, you need to pay Rs.75 or 2.5% extra.

Q. Does BulkyTrader provide COD or Prepay only for dropshipping orders?

Yes, we provide COD services to your customers. However, please be noted that we accept only pre-pay orders from you.

That is, if you get an order at COD, you’ll place order with BulkyTrader in prepaid. We’ll deliver it in COD (at the retail price you sold) to your buyer and settle the entire amount to you once received from the courier company. There would not be any deductions.

Q. How long does it take to receive COD Settlements?

It can take upto 20 days to settle your COD orders. This is an industry norm for COD settlements.

Q. Incorrect Address

If the address provided by you for delivery is found to be incorrect, and if an address correction is requested, there will be no changes after the order is shipped.

Q. Can I change the delivery date for my order?

You can only change the delivery date of your shipment in case it is undelivered due to some reason. Also, it cannot be assured if the delivery will be made on the requested date.

Q. How to reduce RTO in shipping?

1. Contact Information – Please make sure you fill the correct and complete address with landmark while filling the customer’s address. The same goes for his/her contact number.
2. Fake Orders – You can easily detect fake orders by identifying the contact details provided by the buyers. It could be a fake phone number, strange address, or even an email address. The key here is to stay alert against frauds.
3. NDR – Take action on NDR in time.

Q. What happens when the shipment is lost in-transit?

When the shipment is lost in-transit, you can drop an email at support@syfamhyd.com, we will ship a new order to customer once we receive a confirmation from our courier partner.

Q. Your customer hasn’t received his product/shipment/order. What should you do for dropshipping orders?

The distribution center of our products is in Mumbai & in Jhansi. Once the order is confirmed and paid, the next day we initiate the order for dispatch process. However, the handling time for an order would be 3-5 working days. BukyTrader is working with multiple carrier partners to make sure that your customer receives their item safely and speedy. After dispatch, it may take maximum 7-10 days for delivery of order depending on customer’s postcode.

In case your customer has still not received the order within the above mentioned time, it may be due to incorrect address/phone number or other reasons. We request you to kindly verify the customer details with us.

Q. What do you mean by the expected delivery date in the tracking link?

The expected delivery date is the tentative date by which your order will reach to customer’s doorstep.

Q. What does undelivered 1st attempt mean in shipping and what action should I take on it?

When the order is out for delivery for the first time and is not delivered to the customer for any of the reasons below, it is marked as undelivered 1st attempt. In such cases, the customer receives a mail with the re-attempt link in which they must take action by selecting the date for re-attempt. If the customer fails to take any action, our team shall make a request for re-attempt.

Reasons for undelivered shipment:

• Customer not contactable
• Incomplete address
• COD amount not ready
• Future delivery requested by the customer
• Customer refused delivery
• Door/premises/office closed

Note – No. of attempts made by different courier companies vary. Few make 3 attempts before the order is marked RTO and few are marked RTO after the 1st attempt.

Q. What if the customer is not available at the location at the time of delivery?

If the customer is not available at the time of delivery, the courier partner will make a second attempt on the next business day, and a third attempt on the following business day, if necessary.

Q. What is RTO? What are the possible reasons behind RTO?

Your shipment Is updated as RTO (Return to Origin) initiated when the courier executive couldn’t deliver your shipment to the end buyer. In this case, they mark the shipment RTO and sent it back to the original pickup address.

Q. What is RTO Initiated and Delivered?

RTO Orders are those orders that were marked undelivered due to some reason and have now been returned to the origin or the shipper’s address.